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Creating a Culture of Exceptional Customer Service

Providing service to our customers is the reason UAB exist. In this class, several different aspects of customer service are discussed and practiced.  You will talk about how best to satisfy customers who are from different cultures and how to turn difficult situations into positive ones. Learning how to really listen to your customers and make sure you understand their needs is another topic covered in this class.  Understanding your role as an ambassador for UAB will help you provide the best service possible to your customers as you perform your job each day.

WHO SHOULD TAKE THIS CLASS?
All UAB employees who want to improve the way they provide service to our customers are encouraged to attend this class.
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WHAT ARE THE PREREQUISITES?
There are no prerequisites to take this class.

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In this class you will learn:
  • To understand what a Customer Service Culture looks like.
  • Useful steps to improving service to your customers.
  • Ways that you can make a difference for your customers.
  • Values that help to provide Exceptional Customer Service.
  • How to turn difficult situations into positive ones with your customer.
  • About the importance of your role as an ambassador for your organization.
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IF YOU LIKE THIS CLASS CONSIDER THESE CLASSES

 

  • Championing Diversity
  • Communication and Listening Skills
  • Cultural Etiquette Courses
  • Using Positive Assertiveness
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