This class will help you to learn how to have those “crucial conversations” at work, or at home. Based upon twenty-five years of research the Crucial Conversations group believes that you can transfer the skills that top performers use to handle those crucial conversations in the presence of all people. You will learn what the eight principles of crucial conversations are. You will learn how to change anger and hurt feelings into powerful conversation.
WHO SHOULD TAKE THIS CLASS?
If you regularly deal with controversial, sensitive or high stakes issues within an organization or team this class is for you.
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WHAT ARE THE PREREQUISITES?
There are no prerequisites to take this class.