Grace Under Pressure

Grace Under Pressure

It seems like a perfect morning, everything is under control; you are on top of things when all heck breaks loose. A belligerent customer is on the phone demanding to speak to your executive. You spy a memo that calls for all department staff to meet in the conference room at 9:30 am to discuss restructuring. You read on your computer screen that the usual annual report deadline has been moved up two weeks to accommodate the printer’s schedule. Suddenly – Your life is chaos! All your careful planning and self assurance have been supplanted with a racing heart, sweaty palms, and a mind bouncing in a hundred different directions. Been there? Done that? Don’t want to do it again?

WHO SHOULD TAKE THIS CLASS?
This class is designed especially for busy people who have high expectations for themselves and the various roles they play at work, at home, and in the community.
Other classes

WHAT ARE THE PREREQUISITES?
There are no prerequisites required to attend this class.

In this class you will learn:

Strategies for helping you better anticipate who, what, where, why, and how things can go wrong and ways to avert disasters before they happen.
How to analyze your strengths and weaknesses to uncover flaws that could get you in trouble down the line.
Strategies for giving you the insight to understand what people mean, in spite of what they say.
Strategies for offering you effective tips for maintaining your cool that go beyond counting to ten, taking a deep breath, and biting your tongue.
How to use phrases, techniques, and strategies that will enhance your professional presence and increase your credibility, no matter what your actual authority might be.
Strategies for elevating you to a calm, rational, compassionate, and capable problem solver role model that others can look to for guidance and inspiration.

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IF YOU LIKE THIS CLASS CONSIDER THESE CLASSES

Basic Business Etiquette
Emotional Intelligence